Parent Resources

If you are paying a fee that appears in Family Access (Skyward Q), you should always begin there.

• Log in to Family Access.
• Select “Fees and Fee Payments”
• Select the fee you wish to pay.
• Click the payment link (Top right corner)
• You will automatically be redirected to RevTrak.

This is an important step. Beginning your payment through Skyward securely links your RevTrak session with your student's account, ensuring your payment is applied to the correct student and fee.

You can go directly to your campus RevTrak Web Store to purchase items such as:

• Spirit wear
• Donations
• Fundraisers
• Other webstore items

However, if you are paying a fee that appears in Family Access, you should always start in Skyward and use the payment link provided.

Skyward creates the connection between your student's account and RevTrak. If you bypass Skyward when paying student fees, your payment may not automatically apply to the correct student account.

Some purchases may require you to create a RevTrak account, while others may allow guest checkout depending on the payment type. Creating an account allows you to:

• View payment history
• Save payment methods (optional)
• Access receipts
• Complete future purchases more quickly

On the RevTrak login page, select Forgot Password and follow the prompts to reset your password. If you continue experiencing issues logging in, please contact RevTrak Customer Support or your campus office for assistance.

Accepted payment methods include:

• Visa
• Mastercard
• Discover
• American Express
• Debit cards

You can make payments through your phone. RevTrak is mobile-friendly and can be accessed from most smartphones and tablets using your device's web browser.

If you have more than one student, you can pay for all of them. If your students are linked within your Family Access account, you can make payments for each eligible student.

Family members and other approved individuals may make purchases directly through your campus's RevTrak Web Store, such as donations, spirit wear, and fundraiser items. If they are paying a fee assigned to a specific student in Skyward, they should coordinate with the parent or guardian who has access to the student's Family Access account to ensure the payment is applied correctly.

Most items can be added to your shopping cart so you can complete a single checkout instead of paying separately for each item.

Some payment types may include a processing or convenience fee. If applicable, the fee will be displayed before you submit your payment.

RevTrak uses secure payment processing technology to help protect your financial information.

A confirmation and receipt will be provided after your payment is successfully completed. If you create a RevTrak account, you can also view your payment history.

Payments are typically posted shortly after they are processed. If your payment does not appear after a reasonable amount of time, please contact your campus office for assistance.

Try the following:

• Refresh your browser.
• Disable pop-up blockers.
• Try another browser.
• Clear your browser cache.
• Try using another device.

If the issue continues, contact your campus office.

Please contact your campus office as soon as possible so staff can review the payment and determine the appropriate next steps.

Payment declines are generally issued by your financial institution. Please:

• Verify your card information.
• Confirm sufficient funds are available.
• Contact your bank if the issue continues.

Refunds are handled according to district and campus policies. Please contact your campus office regarding refund requests.